What should I do if my exam package was lost or not delivered?
If you are unable to find the exam package that was ordered, please report the issue to Exam Security by emailing ExamSecurity@nrfsp.com.
In your email, be sure to include the following information:
Exam Order Number
Number of booklets lost (include both used and unused)
Sequence numbers of the lost booklets
Tracking number for the package
Once Exam Security receives and reviews your information, they will follow up with the appropriate next steps.